Podium

Podium for WFCA Members

Members will receive a discount on Podium services

Podium is a communication platform that integrates with your website and redefines the way you interact with your customer.  Through its Interaction Management platform, your business can message leads and customers, get reviews and feedback, and communicate easily with your teams. You can also manage and track reviews through Google and social media platforms.

Podium was named as one of Forbes’ Next Billion-Dollar Startups, Fast Company's prestigious annual list of the World's Most Innovative Companies for 2019 and powers over 30,000 businesses.

When a visitor lands on your page, a pop-up chat window will engage your customer and enable them to contact you about their specific needs and receive communication in the way they desire. Podium will capture their information and forward the information to the appropriate team members for response. 

Some of the services available through the Podium platform include:

  • Messaging - Ability to text directly with customers from their Podium account
  • Reviews - Send review requests via SMS and monitor review site
    • Reviews - Attracting leads online starts with reviews. Text review invitations to your customers and strengthen your star rating and review count so that you become the obvious choice in your area.
  • Webchat - Convert web-traffic to leads with Podium's Webchat widget on their website. This enables customers to text a business directly from their website
    • Webchat - Allow your website to start capturing more leads with a simple chat tool that sends conversations to text
  • Feedback - Get NPS survey data from your customers. 
  • Teamchat - Simplifying internal communication and collaboration with group messages and direct messages internally

If you'd like to learn more, please watch the Podium Demo.

Want to sign up? Click here and let them know you are a WFCA Member to get your discount!

Here's what our members are saying about Podium:

"Podium is a great interaction management platform that redefines a relationship between local businesses and their customers. Podium makes it easy to manage all your customer messages Google, Facebook and inbound texts, from one location. You can also generate more & manage all of your Google reviews, Facebook reviews and other sites to quickly reply to reviews and report on locations.  Podium gives you a quick and simple way to reach out to your customers before and after the sale. Texting messages to customers makes the process easy for both them and you."   - Deb DeGraaf, DeGraaf Interiors

"Podium brings a new platform for us to communicate with our clients and team by text. We have used this tool to allow existing and new clients to communicate with us 24/7. Examples include requests for information, appointment confirmation and review requests. We are also using Podium to communicate with our installers. We could not be more happy with this new and exciting communication tool."   - Dean Howell, Moda Floors & Interiors