Leadership Live 3.22.24

In the third installment of this 1 minute video series, Tom describes the lessons learned with the loss of a sale. Click here to watch…

While there are clearly two schools of thought as to whether flooring retailers should allow samples to be checked out by a potential customer, the reality is that most stores still allow their samples to leave their showrooms unattended. As a consequence, the samples in many showrooms that I observe have something less than a…

Recently I was in a self-checkout lane at a Kroger’s store while an attendant literally stood and watched me. The signage above the machines stated “for your convenience”. What am I missing here? It’s more convenient for me to be observed than it is to be assisted? Since when? The only way that a scanning…

True leadership is rarely about title, status, or income. Even more rare is the need for a true leader to identify him or herself. True leaders naturally develop key relationships and surround themselves with others who are smarter and wiser in their key areas of weakness. Because of this, the true leader is rarely the…

In the 1990’s, my firm was among several dealers asked to monitor all installation related interactions that our firms had with customers. We not only tracked installations, but all correspondence that we had with our customers which may have lead to them being disappointed with the service experience that they received. There were both single…

Fourteen states have announced they will be raising their minimum wages the first of the year. Alaska: $8.75 to $9.75 Arkansas: $7.50 to $8.00 California: $9.00 to $10.00 Colorado: $8.23 to $8.31 Connecticut: $9.15 to $9.60 Hawaii: $7.75 to $8.50 Massachusetts: $9.00 to $10.00 Michigan: $8.15 to $8.50 Nebraska: $8.00 to $9.00 New York: $8.75 to $9.00 (effective New Year’s Eve) Rhode Island: $9.00 to $9.60…