Leadership Live 3.22.24

I’d like to suggest a challenge for each of our members this week. It is to identify one thing about your company that makes it distinctly different from others in your marketplace. This exercise can be done individually or as a group. Or it may possibly be the topic of a contest within your staff…

Over a year ago, in an issue of the Professional Flooring Dealer, we advised that the Americans with Disabilities Act (ADA does not just impact a dealer’s physical facilities, such as the need for wheelchair ramps, and enough room between aisles to allow customers to pass, but may also impact your company’s website.  “Does My…

I recently observed an experienced sales person make a presentation to a couple looking to buy several rooms of carpeting. I’ll call him Joe. He did many things correctly. He rose to greet the customers. He offered his name and asked theirs. He was both dressed and groomed professionally. So far, so good. Then Joe…

A frequent sore spot between sales staff and sales management is caused by management’s desire for higher gross profits, and the sales rep’s wish for the ability to reduce prices to meet the competition. Basically, many employees think that owners are making a fortune, and that they have many perks that others in the company…

I read a great quote in Entrepreneur Magazine recently that I’d like to share with you. Jim Koch, the founder of the Boston Beer Company, stated that “you have a viable business only if your product is either better or cheaper than the alternatives.” Wow! That pretty well sums up the flooring business just as…

In this blog, I continue to share about encounters that have influenced me… Mrs. Douglas—I would love to tell you her first name, but I was so intimidated by her that I never asked. Mrs. Douglas was my English literature teacher in high school. To this day, I still consider her the most difficult teacher…