In January 2024, I wrote about the importance of choosing a word that would guide and inspire you in your business and personal life. It’s fascinating to see how the power of a single word can shape a year, and it’s interesting to reflect on how it played out in 2024 for you. I’d like…
Having a clearly defined and positive company culture can help you attract competitive candidates, streamline processes, reduce employee turnover, and boost overall productivity. But how do you know that your culture needs to improve unless you understand its current state? So, where to begin? A good starting point is a company culture survey. While a…
Family businesses are known for their strong, distinctive cultures — cultures that are often heavily influenced by the founder’s vision, style, and values and carefully maintained throughout the generations. These cultures bind employees to a common cause and foster loyal and stable workforces. A strong culture can be a significant competitive advantage for a family…
Customer expectations are defined by how your customers believe each interaction with your company should go. This holds true for any part of the customer journey, from how long they wait to what channels they can use to communicate. Customers want (and expect!) the absolute best, and if you do not give it to them,…
In Part 1 of our series on multigenerational workplaces, we highlighted the unprecedented reality of five generations coexisting in today’s workforce and their unique characteristics. In Part 2, we’ll unravel the shared desires and expectations that transcend age barriers. From Traditionalists to Generation Z, it turns out that amidst the differences, there are striking similarities…
This is the first installment of our two-part series on Navigating the Multigenerational Workplace. We’ll explore the characteristics of each generation, highlight their similarities and differences, and guidance for employers on how to support and leverage the unique strengths of each generation in the workplace. Next month, we’ll bring you the second part of this series, where…
In the 2022 TISE Edition of the Premier Flooring Retailer magazine, Scott Humphrey challenged us to consider and apply three words to our year – Reset, Reconnect, and Renew. There’s another word that I’d like you to consider – Reimagine. The pandemic has undoubtedly had a profound impact on people and businesses, with many now considering what they…