Leadership Live 3.22.24

Leadership, at its core, is all about influence through relationships. I have often noted that the greatest leaders are not those who feel they have to do it all, but those who have the ability to create loyalty from a team who can do it all – a team made up of quality people with…

While viewing the CNBC program “Titans” featuring Southwest Airlines Chairman Emeritus Herb Kelleher recently, I heard a quote that should be adopted as a mission statement for all service based businesses. He stated “Think small and act small and we will get bigger. Think big and act big and we will get smaller.” Wow! Think…

As I return again from Surfaces, I have a renewed optimism that our industry is regaining some lost momentum. While attendance figures are not yet announced, traffic in both the showroom and educational events seemed to me to be significant. One observation stands out in my mind. I feel that the personal appearances shown by…

For years we have believed that the written word typically takes priority over the spoken word. It was presumed that published information had been subjected to some form of review and editing process. I am beginning to doubt the validity of this premise today. Blogs, social media postings, etc. are being made available to us…

As many of you have read, immigration agents recently raided nearly 100 7-Eleven Stores with the intent to “send a strong message to U.S. businesses that hire and employ an illegal work force … [that they] will be held accountable.” In other words, immigration inspections and raids are on the rise targeting both large and small…

All companies have trade secrets. It may be a list of customers, the best installers, future opportunities, warehousing techniques or similar information. To protect this important information, it must be kept confidential and limit access to those that need to know. A new federal law, Defend Trade Secrets Act of 2016 (“DTSA”), now allows parties to bring…