Leadership Live 3.22.24

I admit it. I am a serial list maker. At the beginning of each day, I typically find myself making a “to-do-list” of what I both want and need to get accomplished that day. There is nothing unusual about this. My guess is that many of you do the same. What I would like to…

This past week I had the privilege of hosting the WFCA’s Industry Hall of Fame induction ceremony that honored three people; the late Sonna Calendrino, Sandy, and Paul Pumphrey for their distinguished contributions to the flooring industry. On paper, these three are actually quite different. Sonna was largely known for the work that she performed…

In sports, we hear the term “home field advantage”. When we are visiting a customer’s home or office to measure and estimate, think of the customer as having the home field advantage. You will often find a very different person than the one you met initially in your store. They now have their comfortable shoes…

An area that I often find myself offering advice to flooring dealers is suggesting methods of improving communications between the sales personnel and the installers. The dealer that has no cause for concern in this area seems to be in the distinct minority today. Two questions that I ask seem to speak volumes regarding a…

I’d like to suggest a challenge for each of our members this week. It is to identify one thing about your company that makes it distinctly different from others in your marketplace. This exercise can be done individually or as a group. Or it may possibly be the topic of a contest within your staff…

One of the best parts of my job is having the opportunity to see many different places and meet many interesting people. One of the realities of my job is that I must endure the rigors of travel in order to do so. Along this path, I witness a variety of attitudes that are allowed…