Tom’s Tips – Catching Them Doing Something Right

I never liked whip cream on my shake. In my mind it simply made it harder to get to the stuff I wanted to get to. To me the whip cream kept me from seeing the “good stuff” and had the potential of being real messy. Before you tune out and decide that I have…

Many flooring dealers that I visit with state that “advertising just doesn’t seem to work very well for us. We run ads occasionally, but usually don’t see immediate results.” In most cases, the problem that I see is not the message itself, but rather the messenger. They forget that the products that we are offering…

True leadership is rarely about title, status, or income. Even more rare is the need for a true leader to identify him or herself. True leaders naturally develop key relationships and surround themselves with others who are smarter and wiser in their key areas of weakness. Because of this, the true leader is rarely the…

From an early age, many of us can remember a parent, teacher or coach reminding us that, “if you don’t practice, you’ll never be very good!” Sound familiar? My question is, at exactly what age did we begin to believe that this is no longer true? Much of my professional effort is focused on presenting…

A successful team is made up of many parts. There are role players, “glue” guys and stars. It’s sometimes easy to recognize the stars and forget the other players. Each individual that works for you should be providing an important and necessary function to the success of your team. True, some of those players possess…

I know myself pretty well. I have been through pretty much every behavioral profile known to man. I am aware of my strengths and seek to avoid situations that magnify my weaknesses. As I look back on my career, I have to admit that was not always the case. In the mid 1990’s I attended…