In the fifth installment of this 1 minute video series, Tom describes the importance of catching them doing something right.
When presenting unique design ideas to your customer, always remember the saying “the whole is worth more than the sum of its parts”. Too often I hear a shortsighted salesperson say something to the effect of, “I don’t make enough commission on a few feet of ceramic listellos to merit the time spent”. Or, “I…
Over a year ago, in an issue of the Professional Flooring Dealer, we advised that the Americans with Disabilities Act (ADA does not just impact a dealer’s physical facilities, such as the need for wheelchair ramps, and enough room between aisles to allow customers to pass, but may also impact your company’s website. “Does My…
Have you ever been excited to finally get to make an anticipated purchase only to be met by a sales clerk who didn’t exactly share your enthusiasm? You know the type. They are the ones who mark off the days on the wall calendar behind their desk. We all have experienced this joyous soul! You…
There is a saying “if written directions alone would suffice, the library wouldn’t need to have the rest of the school attached”. This should serve as a clear reminder to all in management who are guilty of directing novice staff members with comments such as “it’s in your manual” or “the information is online”. While…
The DASH doesn’t simply apply to your life. Your business, community, organization, etc… will also have a DASH. On this week’s Leadership Live, hear how even the Olympics understands that our actions must change to change our story, because our story is the foundation of our DASH…
This past week I had the privilege of hosting the WFCA’s Industry Hall of Fame induction ceremony that honored three people; the late Sonna Calendrino, Sandy, and Paul Pumphrey for their distinguished contributions to the flooring industry. On paper, these three are actually quite different. Sonna was largely known for the work that she performed…