Make A Friend And A Sale

Life happens… I was recently shocked to hear of the passing of a dear friend from my High School Class. I moved my freshman year of high school – not the easiest time to transition. Peer groups were already established, and I was the new kid in town. Mike Rampy became one of my closest…

As many of you have read, immigration agents recently raided nearly 100 7-Eleven Stores with the intent to “send a strong message to U.S. businesses that hire and employ an illegal work force … [that they] will be held accountable.” In other words, immigration inspections and raids are on the rise targeting both large and small…

In the sixth installment of this 1 minute video series, Tom discusses selling installation. CLICK HERE TO WATCH

From an early age, many of us can remember a parent, teacher or coach reminding us that, “if you don’t practice, you’ll never be very good!” Sound familiar? My question is, at exactly what age did we begin to believe that this is no longer true? Much of my professional effort is focused on presenting…

In many flooring businesses, it seems that sales personnel are too often operating without knowing where the “goal line” is. Imagine a football player who is running with the ball down the side line not knowing how far he has to advance to score a touchdown. As he runs by the coach he might hear…

In the 1990’s, my firm was among several dealers asked to monitor all installation related interactions that our firms had with customers. We not only tracked installations, but all correspondence that we had with our customers which may have lead to them being disappointed with the service experience that they received. There were both single…