In the fifth installment of this 1 minute video series, Tom describes the importance of catching them doing something right.
On this week’s Leadership Live, Scott continues “The Lead Story,” Scott shares the secret to working with people who see the world differently from you…
Spring is the time of year when sports pages are full of news pertaining to roster moves. Baseball teams are finishing up spring training, while deciding which twenty-five players to place on their opening day roster. NFL teams are pursuing both free agency and the upcoming college draft. All teams are seeking players who are…
Providing outstanding customer service is the lifeblood of any successful business. Ultimately it doesn’t matter how many promotions that you offer or prices that you discount. Unless you are successful getting the majority of first time buyers to return to your store, your business won’t be profitable for long. Since it costs significantly more to…
I was recently asked by a young sales professional for some advice regarding her handling the move into management at one of her company’s satellite stores. My advice to her was to remember that her first day on the job would be her most important day on the job. Remember that first impressions count. Whether…
Like many industries, the flooring manufacturers appear to currently be in a cycle of both catching up and keeping up with today’s costs. While none of us like to see increased pricing from manufacturers, rational dealers understand that they really do need to have financially solvent suppliers who can afford to both honor outstanding claims…
You are likely familiar with the inspirational story of Roger Bannister, the first man to break the four minute barrier for running a mile. For those who may not be as familiar, the feat was considered impossible prior to 1954, when Bannister accomplished the goal in 3:59.4. Many medical experts were confident that a runner’s…