Tom’s Tips – Catching Them Doing Something Right
In the fifth installment of this 1 minute video series, Tom describes the importance of catching them doing something right.
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It’s Now Virginias Time To Attack Independent Contractors’ Classification
We continue to see the independent contractor classification under attack. Recently, the Virginia Department of Labor and Industry issued a new policy making construction employers responsible to furnish upon demand proof that its subcontractor have the required licenses. The Virginia Occupational Safety and Health Compliance (VOSH) inspectors will enforce this new policy during periodic inspections….
Be Present Where You Are
I know myself pretty well. I have been through pretty much every behavioral profile known to man. I am aware of my strengths and seek to avoid situations that magnify my weaknesses. As I look back on my career, I have to admit that was not always the case. In the mid 1990’s I attended…
Congratulations To Each And All
This past week I had the privilege of hosting the WFCA’s Industry Hall of Fame induction ceremony that honored three people; the late Sonna Calendrino, Sandy, and Paul Pumphrey for their distinguished contributions to the flooring industry. On paper, these three are actually quite different. Sonna was largely known for the work that she performed…
How Much Is Too Much?
The news from the auto industry in Detroit is better lately. While there are a myriad of factors accounting for this reversal of fortune, I think that there is one resounding lesson that flooring dealers can learn from: duplicity and product sameness are both costly and confusing. Look at the brand reduction that has taken…
Final Impressions
Great dealers all spend time mastering the art of making a positive first impression when a customer enters their showrooms. While these steps are critical, they are only part of the customer service process. Let’s examine some opportunities to make favorable final impressions long after she said “Sold!” There will have been several impressions made…
Where’s The Owners Manual?
As I visit with flooring dealers around the country, I often hear the lament “Our business isn’t what it used to be.” Often, this statement is made in reference to sales volume. I often wonder, however, if this statement isn’t telling of a deeper problem that many existing businesses face: they simply aren’t functioning internally…