This week in Leadership Live, Scott Humphrey discusses how your DASH is not simply defined by your successes, but by the journey that takes you there. Tune in to hear the amazing story of Abebe Bikila and how his dash was impacted by his participation in the Olympics…
I recently observed an experienced sales person make a presentation to a couple looking to buy several rooms of carpeting. I’ll call him Joe. He did many things correctly. He rose to greet the customers. He offered his name and asked theirs. He was both dressed and groomed professionally. So far, so good. Then Joe…
In the fifth installment of this 1 minute video series, Tom describes the importance of catching them doing something right. CLICK HERE TO WATCH
I was recently asked by a young sales professional for some advice regarding her handling the move into management at one of her company’s satellite stores. My advice to her was to remember that her first day on the job would be her most important day on the job. Remember that first impressions count. Whether…
I admit it. I am a serial list maker. At the beginning of each day, I typically find myself making a “to-do-list” of what I both want and need to get accomplished that day. There is nothing unusual about this. My guess is that many of you do the same. What I would like to…
The #MeToo movement brought the issue of sexual harassment to the forefront. While claims of sexual harassment in the workplace are not new, the focus on this issue increases employers’ potential risk for complaints and related liabilities. In response, many states have enacted new laws meant to combat workplace harassment. Several states have imposed a…