The registration deadline for the next cohort is March 13th. In collaboration with our distinguished partners at Lead Every Day, the SEAL program is specifically designed to equip you to navigate today’s challenges and lead with unwavering integrity into the future. Change the way you lead. Change the way you live. Now is your chance to…
While viewing the CNBC program “Titans” featuring Southwest Airlines Chairman Emeritus Herb Kelleher recently, I heard a quote that should be adopted as a mission statement for all service based businesses. He stated “Think small and act small and we will get bigger. Think big and act big and we will get smaller.” Wow! Think…
Over a year ago, in an issue of the Professional Flooring Dealer, we advised that the Americans with Disabilities Act (ADA does not just impact a dealer’s physical facilities, such as the need for wheelchair ramps, and enough room between aisles to allow customers to pass, but may also impact your company’s website. “Does My…
I’d like to suggest a challenge for each of our members this week. It is to identify one thing about your company that makes it distinctly different from others in your marketplace. This exercise can be done individually or as a group. Or it may possibly be the topic of a contest within your staff…
I am a big believer in reducing costs and quotations to the lowest common denominator possible. I read a great example recently. Please allow me to share. Post recession, Hard Rock Café had a corporate goal of adding $150 million to its bottom line. Most would agree that this is a number beyond our comprehension….
Have you ever been excited to finally get to make an anticipated purchase only to be met by a sales clerk who didn’t exactly share your enthusiasm? You know the type. They are the ones who mark off the days on the wall calendar behind their desk. We all have experienced this joyous soul! You…