In the ninth installment of this 1 minute video series, Tom discusses advertising
On September 3, 2015, a new law went into effect prohibiting many private sector employers in New York City from requesting or using an employee’s or applicant’s consumer credit history. Unless one of the limited exception applies, employers may not ask employees or applicants about their credit status, bankruptcies, judgments or liens, and using any…
Nobody likes to lose a sale. You’ve often invested a great deal of time, effort and resources with a potential customer. You feel good about both your offering and its chances for acceptance. Then you get the bad news – she’s bought elsewhere. You feel somewhat defeated and possibly just a little hurt. You’d prefer…
This is an election year, so it makes sense to evaluate leadership in the most visible platform we have available in 2016. Now before you think this is a political column, think again. There are, in various forms, leaders on both sides of the isle. Though there have been good leaders, and some may even…
This week in Leadership Live, Scott Humphrey discusses how your DASH is not simply defined by your successes, but by the journey that takes you there. Tune in to hear the amazing story of Abebe Bikila and how his dash was impacted by his participation in the Olympics…
Even if you are an experienced executive, it’s likely very difficult for you to advise other people where they need to improve. Many bosses delay criticism until an employee’s scheduled employee review. That’s seldom effective. Neither is stockpiling problems, waiting for the “right moment” to bring them up. By doing so, chances are the employee…
Loyal readers of this space know that I am constantly preaching that the best customer service lessons are learned when we ourselves are the customer rather than the seller. There has been news on the automotive front recently that I feel offers all flooring dealers a valuable lesson in how to deal with customer claims…