Distinguishing Touches

“How are you doing?” We hear this question multiple times daily and likely respond with a “Fine, how are you?” This interaction happens so often that we don’t even wait to hear the response. It has become simply the polite thing to say. Now that may work fine in your personal life, where politeness is…

Great dealers all spend time mastering the art of making a positive first impression when a customer enters their showrooms. While these steps are critical, they are only part of the customer service process. Let’s examine some opportunities to make favorable final impressions long after she said “Sold!” There will have been several impressions made…

According to a recent report, most workplace safety investigations by the Occupational Safety and Health Administration against retailers are initiated by employee complaints rather than workplace accidents. The report also indicates that California and Pennsylvania are among the top states where inspections and citations occur. The November/December 2014 issue of Premier Flooring Retailer included an…

Spring is the time of year when sports pages are full of news pertaining to roster moves. Baseball teams are finishing up spring training, while deciding which twenty-five players to place on their opening day roster. NFL teams are pursuing both free agency and the upcoming college draft. All teams are seeking players who are…

In the fifth installment of this 1 minute video series, Tom describes the importance of catching them doing something right. CLICK HERE TO WATCH