Made In The USA

Spring is the time of year when sports pages are full of news pertaining to roster moves. Baseball teams are finishing up spring training, while deciding which twenty-five players to place on their opening day roster. NFL teams are pursuing both free agency and the upcoming college draft. All teams are seeking players who are…

Great dealers all spend time mastering the art of making a positive first impression when a customer enters their showrooms. While these steps are critical, they are only part of the customer service process. Let’s examine some opportunities to make favorable final impressions long after she said “Sold!” There will have been several impressions made…

In the seventh installment of this 1 minute video series, Tom discusses distinguishing touches. CLICK HERE TO WATCH

As I return again from Surfaces, I have a renewed optimism that our industry is regaining some lost momentum. While attendance figures are not yet announced, traffic in both the showroom and educational events seemed to me to be significant. One observation stands out in my mind. I feel that the personal appearances shown by…

I was recently asked by a young sales professional for some advice regarding her handling the move into management at one of her company’s satellite stores. My advice to her was to remember that her first day on the job would be her most important day on the job. Remember that first impressions count. Whether…

Life happens… I was recently shocked to hear of the passing of a dear friend from my High School Class. I moved my freshman year of high school – not the easiest time to transition. Peer groups were already established, and I was the new kid in town. Mike Rampy became one of my closest…