In the eighth installment of this 1 minute video series, Tom discusses promoting the made in the USA label
Doesn’t it drive you mad when terrific, yet underperforming, sales people can’t seem to be focused on their jobs for even an entire day? You know the type. They always have to take their car to be serviced, bring their pets to the vet, meet a contractor, go to the dentist, etc. They never want…
My wife and I recently spent a week taking a 1300 mile odyssey touring on vacation. Driving this amount of distance we passed a great number of flooring stores. Several days into our trip, I asked over lunch what stores she had seen that impressed her. The sad reality is that she could only remember…
I never liked whip cream on my shake. In my mind it simply made it harder to get to the stuff I wanted to get to. To me the whip cream kept me from seeing the “good stuff” and had the potential of being real messy. Before you tune out and decide that I have…
On this week’s Leadership Live, Scott continues the Dash by asking, what is your “4 Minute Mile?,” and what can we learn from those who have burst through that barrier to redefine their dash?
Loyal readers of this space know that I am constantly preaching that the best customer service lessons are learned when we ourselves are the customer rather than the seller. There has been news on the automotive front recently that I feel offers all flooring dealers a valuable lesson in how to deal with customer claims…
In many flooring businesses, it seems that sales personnel are too often operating without knowing where the “goal line” is. Imagine a football player who is running with the ball down the side line not knowing how far he has to advance to score a touchdown. As he runs by the coach he might hear…