Don’t Give Away The Recipe

In the seventh installment of this 1 minute video series, Tom discusses distinguishing touches. CLICK HERE TO WATCH

I read a great quote in Entrepreneur Magazine recently that I’d like to share with you. Jim Koch, the founder of the Boston Beer Company, stated that “you have a viable business only if your product is either better or cheaper than the alternatives.” Wow! That pretty well sums up the flooring business just as…

One of the perils of traveling frequently is that you are constantly exposed to others who can make you sick. They won’t infect you in the typical way with their germs, but rather with their bad attitudes. If you spend much time at airports, hotels and restaurants you will be exposed to enough indifference, phony…

The reality in most flooring stores is that the sales manager was likely one of the firm’s top producing salespeople who got promoted. While I believe this often to be a mistake, as coaching a game properly requires an entirely different skill set than playing a game well, it’s a fact just the same. Many…

I know myself pretty well. I have been through pretty much every behavioral profile known to man. I am aware of my strengths and seek to avoid situations that magnify my weaknesses. As I look back on my career, I have to admit that was not always the case. In the mid 1990’s I attended…

As I write this, I am currently representing the WFCA at the CFI Annual Convention in Nashville, Tennessee. My question of flooring dealers and installers everywhere is: why don’t I see you here? You don’t know what you are missing! Those in attendance include experts from the installation, sundry and manufacturing communities. What I have…