Keep Your Best Sellers Looking Sharp

For years we have believed that the written word typically takes priority over the spoken word. It was presumed that published information had been subjected to some form of review and editing process. I am beginning to doubt the validity of this premise today. Blogs, social media postings, etc. are being made available to us…

You have interviewed a number of candidates for a job at your store and want to offer one of them a position. To ensure that you offer a salary that will be attractive to the applicant, you ask, “What are you making at your current job?” Or maybe you ask for the applicant’s salary history…

As many of you have read, immigration agents recently raided nearly 100 7-Eleven Stores with the intent to “send a strong message to U.S. businesses that hire and employ an illegal work force … [that they] will be held accountable.” In other words, immigration inspections and raids are on the rise targeting both large and small…

On July 15, 2015, the Wage and Hour Division of the Department of Labor (DOL) issued what will be effectively a new standard of who qualifies as an independent contractor that will likely limit significantly the number of workers that meet the criteria. While claiming this was just an “interpretation” of the current standard and…

Traveling about the country conducting training sessions allows me a unique perspective on what I feel may be the most ineffective and underutilized part of our business – advertising. I am always observing what local merchants, typically operating without the benefits of a professional agency, have to say to potential customers. Sadly, the message conveyed…

Providing outstanding customer service is the lifeblood of any successful business. Ultimately it doesn’t matter how many promotions that you offer or prices that you discount. Unless you are successful getting the majority of first time buyers to return to your store, your business won’t be profitable for long. Since it costs significantly more to…