In the fourth installment of this 1 minute video series, Tom describes the importance of keeping your best sellers looking like your best sellers.
This week’s reminder is for all the managers in our member firms. Whether your title includes the terms: general, sales, service, installation or office; please hear me out. If you are not growing as a person and a leader, how can you expect those who report to you to do otherwise? It’s very likely those…
In the 1990’s, my firm was among several dealers asked to monitor all installation related interactions that our firms had with customers. We not only tracked installations, but all correspondence that we had with our customers which may have lead to them being disappointed with the service experience that they received. There were both single…
On this week’s Leadership Live, Scott continues the Dash by asking, what is your “4 Minute Mile?,” and what can we learn from those who have burst through that barrier to redefine their dash?
In the second installment of this 1 minute video series, Tom asks how ready you are to make a sale “right now”. Click here to watch…
Doesn’t it drive you mad when terrific, yet underperforming, sales people can’t seem to be focused on their jobs for even an entire day? You know the type. They always have to take their car to be serviced, bring their pets to the vet, meet a contractor, go to the dentist, etc. They never want…
I am a big believer in reducing costs and quotations to the lowest common denominator possible. I read a great example recently. Please allow me to share. Post recession, Hard Rock Café had a corporate goal of adding $150 million to its bottom line. Most would agree that this is a number beyond our comprehension….