Keep Your Best Sellers Looking Sharp

For a country boy from Chatsworth. GA, that is a big word.   Heck, that is a big word no matter where you are from! After spending the week at one of the largest flooring shows in the world, I can tell you that the only thing bigger than the word itself, may be the challenge…

On September 3, 2015, a new law went into effect prohibiting many private sector employers in New York City from requesting or using an employee’s or applicant’s consumer credit history. Unless one of the limited exception applies, employers may not ask employees or applicants about their credit status, bankruptcies, judgments or liens, and using any…

We have all heard that we need to make a connection with those who we have just met and to whom we would eventually like to sell something. My experience is that only a small minority of sales people have learned this important technique. I don’t think that it is a coincidence that these few…

While there are clearly two schools of thought as to whether flooring retailers should allow samples to be checked out by a potential customer, the reality is that most stores still allow their samples to leave their showrooms unattended. As a consequence, the samples in many showrooms that I observe have something less than a…

I just finished a great book called The Sender by Kevin Elko and Bill Beausay. It is based on a real life scenario where a person was diagnosed with cancer and had to undergo multiple rounds of Chemo. During these 90 days of treatments, someone who identified themselves only as “The Sender”, wrote a letter…

Fourteen states have announced they will be raising their minimum wages the first of the year. Alaska: $8.75 to $9.75 Arkansas: $7.50 to $8.00 California: $9.00 to $10.00 Colorado: $8.23 to $8.31 Connecticut: $9.15 to $9.60 Hawaii: $7.75 to $8.50 Massachusetts: $9.00 to $10.00 Michigan: $8.15 to $8.50 Nebraska: $8.00 to $9.00 New York: $8.75 to $9.00 (effective New Year’s Eve) Rhode Island: $9.00 to $9.60…