Tom’s Tips – How Ready Are You To Make A Sale?

Lowes recently paid $2.2 million to settled a class action lawsuit by job applicants who claimed the information contained in background checks run by the retailer violated the Fair Credit Reporting Act.  Similarly, a class action was recently filed in California federal court against Robert Half International Inc. by an Ohio man who accuses the…

One of the greatest mistakes leaders make is focusing on their own performance over that of their people. There is no doubt that all leaders need to seek continual improvement, but in order to improve your business, self-improvement is not your best route. Instead, focus on improving those around you. Create an atmosphere that allows…

My wife and I recently spent a week taking a 1300 mile odyssey touring on vacation. Driving this amount of distance we passed a great number of flooring stores. Several days into our trip, I asked over lunch what stores she had seen that impressed her. The sad reality is that she could only remember…

There is a saying “if written directions alone would suffice, the library wouldn’t need to have the rest of the school attached”. This should serve as a clear reminder to all in management who are guilty of directing novice staff members with comments such as “it’s in your manual” or “the information is online”. While…

I caution my kids all the time that the friends they surround themselves with will likely determine their path in life. I am sure I say that because my parents and others instilled that “truth’ in me. But was it truth or just the verbiage of over protective adults trying to keep me on the…

One of the perils of traveling frequently is that you are constantly exposed to others who can make you sick. They won’t infect you in the typical way with their germs, but rather with their bad attitudes. If you spend much time at airports, hotels and restaurants you will be exposed to enough indifference, phony…