In the second installment of this 1 minute video series, Tom asks how ready you are to make a sale “right now”.
Even if you are an experienced executive, it’s likely very difficult for you to advise other people where they need to improve. Many bosses delay criticism until an employee’s scheduled employee review. That’s seldom effective. Neither is stockpiling problems, waiting for the “right moment” to bring them up. By doing so, chances are the employee…
In the 1990’s, my firm was among several dealers asked to monitor all installation related interactions that our firms had with customers. We not only tracked installations, but all correspondence that we had with our customers which may have lead to them being disappointed with the service experience that they received. There were both single…
This week in Leadership Live, Scott Humphrey discusses how your DASH is not simply defined by your successes, but by the journey that takes you there. Tune in to hear the amazing story of Abebe Bikila and how his dash was impacted by his participation in the Olympics…
In the seventh installment of this 1 minute video series, Tom discusses distinguishing touches. CLICK HERE TO WATCH
Loyal readers of this space know that I am constantly preaching that the best customer service lessons are learned when we ourselves are the customer rather than the seller. There has been news on the automotive front recently that I feel offers all flooring dealers a valuable lesson in how to deal with customer claims…
On September 3, 2015, a new law went into effect prohibiting many private sector employers in New York City from requesting or using an employee’s or applicant’s consumer credit history. Unless one of the limited exception applies, employers may not ask employees or applicants about their credit status, bankruptcies, judgments or liens, and using any…