Make A Friend And A Sale

While viewing the CNBC program “Titans” featuring Southwest Airlines Chairman Emeritus Herb Kelleher recently, I heard a quote that should be adopted as a mission statement for all service based businesses. He stated “Think small and act small and we will get bigger. Think big and act big and we will get smaller.” Wow! Think…

All companies have trade secrets. It may be a list of customers, the best installers, future opportunities, warehousing techniques or similar information. To protect this important information, it must be kept confidential and limit access to those that need to know. A new federal law, Defend Trade Secrets Act of 2016 (“DTSA”), now allows parties to bring…

I admit it. I am a serial list maker. At the beginning of each day, I typically find myself making a “to-do-list” of what I both want and need to get accomplished that day. There is nothing unusual about this. My guess is that many of you do the same. What I would like to…

With the stroke of a pen in July 2015, former Secretary of Labor Tom Perez issued an “Interpretation” of the test to determine if an individual is an employee or an independent contractor under the Fair Labor Standards Act (FLSA). The new interpretation determined that “most workers are employees.” Under this interpretation, independent flooring installers…

We have again reached the time of year when distractions become more commonplace. If one is not disciplined, it’s easy to spend all day at the workplace, yet accomplish very little. Even though December is not traditionally a booming month for flooring sales, important tasks still remain to be accomplished. In my experience, one of…

For years we have believed that the written word typically takes priority over the spoken word. It was presumed that published information had been subjected to some form of review and editing process. I am beginning to doubt the validity of this premise today. Blogs, social media postings, etc. are being made available to us…