Distinguishing Touches

As I visit with flooring dealers around the country, I often hear the lament “Our business isn’t what it used to be.” Often, this statement is made in reference to sales volume. I often wonder, however, if this statement isn’t telling of a deeper problem that many existing businesses face: they simply aren’t functioning internally…

While there are clearly two schools of thought as to whether flooring retailers should allow samples to be checked out by a potential customer, the reality is that most stores still allow their samples to leave their showrooms unattended. As a consequence, the samples in many showrooms that I observe have something less than a…

A successful team is made up of many parts. There are role players, “glue” guys and stars. It’s sometimes easy to recognize the stars and forget the other players. Each individual that works for you should be providing an important and necessary function to the success of your team. True, some of those players possess…

Many states have scheduled increases in their minimum wage.  Fourteen states have announced they will be raising their minimum wages the first of the year.  A number of other states will adjust their rate annually based on the cost of living.  In addition, some cities, counties, state governments, and companies have higher minimum wage rates…

In the fifth installment of this 1 minute video series, Tom describes the importance of catching them doing something right. CLICK HERE TO WATCH

Lowes recently paid $2.2 million to settled a class action lawsuit by job applicants who claimed the information contained in background checks run by the retailer violated the Fair Credit Reporting Act.  Similarly, a class action was recently filed in California federal court against Robert Half International Inc. by an Ohio man who accuses the…