Tom’s Videos

Congress is currently considering a fifth round of major legislation to help small businesses and to stimulate the economy. Scott Humphrey talks about the importance of your voice in the work we are doing in Washington. We need you. With a few clicks, you can make sure your voice is heard directly by your Representatives…

One of the greatest attributes that any salesperson can possess is the ability to be believable.

Invest a few minutes each day being prepared to succeed.

Many customers will gladly pay a bit more to have a superior service experience.

Congress is currently considering a fourth round of major legislation to help small businesses and to stimulate the economy. The various proposals will address PPP loan forgiveness, possible new loan program, and other needed aid for the economy. This webinar walked through the proposals to give you an opportunity to identify what is needed, and…

When it comes to addressing performance, remember to refrain from making comments personal and to always remember to “criticize the act – not the actor.”

Lewis Davis, Senior Director of Technology & Research, and several industry manufacturers hosted the first fcB2B educational webinar on July 15, 2020. Not sure what fcB2B is? This webinar showcased how it can help you be more productive and your business more successful.

Never underestimate the value of a trusting customer.

Showing your concern for the customer’s well-being will be the tie-breaker in many purchasing decisions.

This webinar featured panelists speaking on the following topics: New Rules and Forms for PPP Loan Forgiveness, New Guides and Restrictions on Testing Employees and Safely Reopening, and Potential Legislation as well as a Q&A Opportunity. Original run time was Friday, June 26th at 11:30am EST.

It is impossible to give better service than what we recognize ourselves.