To be taken seriously in your position. you must first appear to be serious about your position.
Tom's Tips
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Tom Jennings, Retail Training Expert, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
COMING SOON!: A new video coming your way shortly!
In this week’s Tom’s Tips, Tom reminds us to keep in touch. Don’t make the mistake of overlooking your “sold” customers.
In this week’s Tom’s Tips, Tom reminds us to help your new staff get to know your company.
Sometimes we fail to perform because we are so locked into our processes, procedures and rules.
In this week’s Tom’s Tips, Tom reminds us that when an installation has been performed well, you shouldn’t forget to thank the installer for their contributi
In this week’s Leadership Live, Scott takes a look at the emotions and attitude that separate leaders of influence from the norm...
Too many times the installer is put in the position of having to “figure it out when he gets there.”
It is critical that salespeople are prepared for their upcoming installations – every time!
In this week’s Tom’s Tips, Tom reminds us that the opportunity to provide great customer service begins when the customer says “I’ll take it.”
In this week’s Tom’s Tips, Tom reminds you that it is Imperative that the sales person create realistic expectations with your customer.
Remember that customers hate surprises! Tom Jennings reminds you to always complete a pre-installation checklist in this week’s Tom’s Tips.
It is troubling how many installations never have a chance to be great due to the wrong product being sold.
Customers must be made to feel like they are in control of the buying process.
I find that it’s not uncommon for dealers to have been in business for years to not really know what today’s customers want in the way of both product and se
In this week's Tom's Tips, Tom talks about how people still are most likely to spend their money with those that pay attention to them.
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