If a relationship isn’t working out, bow out gracefully.
Tom's Tips
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Tom Jennings, the VP of Professional Development for the WFCA, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
COMING SOON!: A new video coming your way shortly!
The dangers of agreeing to counter offers.
I have never lost money on a job that I didn’t do!
It’s important to take a moment and celebrate a victory.
It is much easier to give great service once you gain a greater appreciation of how it feels to get great service.
Do you have a system to regularly the current condition of your showroom samples?
Asking the advice of specialists.
Be realistic regarding the commitment needed for your campaign to reach your goals.
An excellent opportunity for local flooring stores to embrace.
It is critical that you know how to refrain from making comments sound personal.
Always remember the saying “the whole is worth more than the sum of its parts."
Be careful not to “de-mystify” the installation process too much.
Improving communications between the sales associates and the installers.
Improving communications between the sales associates and the installers.
Every day your team is either moving up or down in the standings.
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