A polite gesture will work wonders when it comes to making a customer feel welcome.
Tom Jennings, the VP of Professional Development for the WFCA, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
How to present yourself when visiting a customer for an in–home visit.
Explaining the options available will separate you from your competition.
A great option for the increasing number of residences that have a dedicated home office.
A recommendation that will never be a deal breaker, but could be a deal maker.
Learning to master the first few minutes of a business encounter.
No champion was ever crowned that didn’t prepare to win.
Softer is not always better!
Recognizing that many homeowners today are increasingly concerned with their environment.
If a relationship isn’t working out, bow out gracefully.
The dangers of agreeing to counter offers.
I have never lost money on a job that I didn’t do!
It’s important to take a moment and celebrate a victory.
It is much easier to give great service once you gain a greater appreciation of how it feels to get great service.
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