Why the attitude that “the information is online’ may be ineffectual.
Tom's Tips
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Tom Jennings, the VP of Professional Development for the WFCA, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
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The importance of breaking down costs and objectives for your staff.
The importance of teaching as the student likes to be taught.
Making this the most important hour of the work week.
“Do your job” means having trust that others will also do their jobs well.
Successful merchants control margins – not the customer.
Price increases often tend to be viewed negatively. Why?
We realize that it is both more fun, and more productive, when we track our progress.
No one benefits from time being wasted – especially now.
Make sure that your customer has a good understanding of the progression of the installation process.
If you expect consistency – then you must provide the recipe for success.
It is important to remember that personal opinions are usually best kept to yourself.
It is only customers who do speak up give you the opportunity to reclaim their consideration for repeat or referral business.
All things being equal – price will prevail. If this is true – why should all things be equal?
Know your financing options like you know your product offerings.
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