Tom's Tips

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In this week’s Leadership Live, Scott Humphrey shares a lesson in leadership from the life of hotel icon Harris Rosen...

One of the largest hurdles that many independent flooring retailers face is how to stand apart from the crowd to the buying public.

The importance of an attitude of gratitude...

To stand apart in your customer’s eyes, make an increased effort to emphasize your store’s investment in your marketplace.

The best way to build a businesses’ long term reputation is to start at the back end of the customer’s experience with your firm and work forward.

In this week’s Tom’s Tips, Tom reminds us that customers are judging you not only on the merits of the products you offer, but also whether they can place th

In this week’s Tom’s Tips, Tom reminds us to always remember this: It’s never about what you think. It’s always about how the customer feels.

Tom Jennings shares valuable lessons learned from Sears in part 3 of a series: Good retailing evokes customer emotions and actions.

To be a true leader and visionary, you must master the skill of delegation.

Tom Jennings shares valuable lessons learned from Sears in part 2 of a series: Are you putting exclusive offerings upon a pedestal in your store?

Remember that past laurels, no matter how significant, all have an expiration date!

If you know Scott Humphrey, you know that he loves our country and our political system.

You need to develop your own style that is comfortable both for you and your target customer.

Tom Jennings shares valuable lessons learned from informercials in part 3 of a series: Infomercial salespeople never make a presentation that they fail to vi

In order for your leadership to last, and in order for you to leave a legacy for future generations, your leadership must impact people.