Tom's Tips

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Invest a few minutes each day being prepared to succeed.

Many customers will gladly pay a bit more to have a superior service experience.

A few weeks ago, Scott Humphrey shared three important questions that every leader must ask: Where are you now? Where are you going? How will you get there?

When it comes to addressing performance, remember to refrain from making comments personal and to always remember to “criticize the act – not the actor.”

As a leader, it is important to understand the power of your example. Sometimes it helps to be aware that they are watching you...

Never underestimate the value of a trusting customer.

Showing your concern for the customer’s well-being will be the tie-breaker in many purchasing decisions.

This week, I remind you that as leaders, it is not simply about the destination.

This webinar featured panelists speaking on the following topics: New Rules and Forms for PPP Loan Forgiveness, New Guides and Restrictions on Testing Employ

Join me this week as I discuss the differences between leading and managing and share the amazing example of tightrope walker extraordinaire - Charles Blondi

It is impossible to give better service than what we recognize ourselves.  

Tom Jennings stresses the importance of employees taking ownership of their careers and the role leaders play in helping them do that. 

Visualizing your day ahead the previous evening can increase your productivity and lessen your stress.

WFCA explains the impact of the new law on PPP loans in this webinar.

Everyone has that time of day when they do their best concentrative thinking.