Tom's Tips

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If you’re going to be late, don’t wait until it’s time to be there to let the other person know.

It’s tough to accept blame or punishment for something another said or did.

Now is a great opportunity to make both you and your firm stand apart from others.

Never delude yourself into believing that an excuse is a substitute for taking action.

Never delude yourself into believing that an excuse is a substitute for taking action.

Master the art of encouraging your customer to share more information with you.

Engaged listening is one of the most difficult tasks that we face each day.

Remember that we cannot support and embrace what we do not fully understand.

As far as the customer is concerned, if you can’t prove it – it’s just so much talk!

You must be able to solve problems fast and under pressure.

Start at the back door of your business and work your way forward.

Always ask one question: Is this decision for the comfort and convenience of the customer or of the staff?

On August 16th, Steve Abernathy, CFO of the WFCA, broadcast his first episode of Profit Matters.

In this week’s Tom’s Tips, Tom invites us to consider the notion that a difficult thing to accomplish is to set your ideas aside and consider those of others

In this week’s edition, Tom reminds us to be proactive before quoting a job or commencing with an unsure installation.