9.19.23 – Helping to Simplify the Issues, Tom Jennings

In this week’s Tuesday Tips, Tom Jennings focuses on helping to simplify the issues. We don’t help our customers by continuing to address what in their minds are complex issues by inflicting more complexity on them.

9.12.23 – Sales are about Relationship Building, Tom Jennings

In this week’s Tuesday Tips, Tom Jennings says that it is occasionally good to remind ourselves that sales are about relationship building – not friendship building.

9.5.23 – The Floor Covering Industry Takes Care of its Own, Josh Young

The floor covering industry takes care of its own. FCIF gets families back on their feet. In this week’s Tuesday Tip, Josh Young talks about how someone can get a grant from the FCIF in a time of need

8.22.23 – The Value of Referrals, Tom Jennings

Continually correcting a customer will not likely get them to change their opinions. In this week’s Tuesday Tip, Tom Jennings advises that sometimes it’s better to let it pass.

8.15.23 – The Power of Advocacy, Jeff King

Did you know? The WFCA has advocated on behalf of the industry and our members for over a decade. Jeff King of Jones Walker, General Counsel for the WFCA, talks about the national, state, and local efforts and how you can use the power of our collective voice to impact your business in this week’s Tuesday Tip.

8.8.23, Asking the Obvious, Tom Jennings

In this week’s edition of Tuesday Tips featuring Tom Jennings, Tom reminds us to always remember to talk about WHAT the product does for the customer, not HOW it does it.

8.1.23 – CHIPD, Josh Young

Looking for ways to add to your bottom line? Take advantage of the WFCA-exclusive partnership with CHIPD. In this week’s edition of Tuesday Tips, Josh Young showcases a quick way to add dollars by shaving fees and optimizing the efficiency of your credit card processing.

7.25.23 – Learn the Ingredients, Tom Jennings

In this week’s edition of Tuesday Tips featuring Tom Jennings, Tom reminds us that showing your concern for the customer’s well-being will be the tie-breaker in many purchasing decisions.

7.18.23 – Non EDI Product Catalog, Lewis Davis

Are you a manufacturer or distributor that wants to share the power of the fcB2B catalog with your customers quickly and simply, without EDI?  In this week’s edition of Tuesday Tips, Lewis Davis introduces a simple spreadsheet-based format product catalog with the same functionality as regular fcB2B that can be imported into your customer’s software, giving them the level of automation and support they are looking for.

7.11.23 – Celebrate the Small Steps, Tom Jennings

In this week’s edition of Tuesday Tips featuring Tom Jennings, Tom reminds us to celebrate the small steps. When novices do something approximately correct – encourage them!

7.4.23 – Distinguishing Touches, Tom Jennings

A few distinguishing touches serve as their “signature” on the masterpiece that they have assisted the customer in creating in this week’s edition of Tuesday Tips featuring Tom Jennings.

6.27.23 – Hope and Trust, Tom Jennings

Two words that many of us use almost interchangeably are the words “Hope” and “Trust” in this week’s edition of Tuesday Tips featuring Tom Jennings.