3.26.24 – SEAL Leadership Development and Certification, Scott Humphrey

The SEAL (Seeking Excellence As Leaders) Leadership Development and Certification Program enriches both your professional path and personal journey. In collaboration with our distinguished partners at Lead Every Day, the SEAL program is specifically designed to equip you with the necessary skills, mindset, and certification to navigate today’s challenges and lead with unwavering integrity into the future. Learn More

3.19.24 – Why Customers Buy, Tom Jennings

In this week’s Tuesday Tip, Tom Jennings reminds us that all too often, as a result of the way we sell, we’ve changed the way the customer is conditioned to buy.

3.5.24 – Small Successes Add Up, Tom Jennings

So, here’s a question to consider: In this week’s Tuesday Tip, Tom Jennings reminds us that small successes add up and asks what small changes would enhance the buying experience for your customers, even if only by the 1%?

2.27.24 – Convincing Customers, Tom Jennings

In this week’s Tuesday Tip, Tom Jennings reminds us that when it comes to convincing customers, we can’t change people’s minds, only they can change them

2.20.24 – Listen Well, Tom Jennings

In this week’s Tuesday Tip, TomJennings reminds us that the customer standing in front of us both desires, and deserves, our attention

2.13.24 – Are you curious about fcB2B?, Lewis Davis

Are you curious about fcB2B? In this week’s Tuesday Tip, Lewis Davis, the Sr. Director of Technology & Research for the WFCA, introduces fcB2B and helps you connect your supplier to fcB2B to increase your efficiency (and your bottom line.)

2.6.24 – Managing the Customer’s Exit, Tom Jennings

In this week’s Tuesday Tip, Tom Jennings talks about the fact that a great many dealers fail to spend a like amount of time on the exit portion of the sale.

1.30.24 – The Effective Use of Silence, Tom Jennings

In this week’s Tuesday Tip, Tom Jennings says one of the easiest and simplest techniques to boost your ability to productively respond when working with a customer is to slow things down and get used to working with silence.

1.23.24 – Navigating a Claim, Jeff King

The most important thing to remember: document everything. Jeff King talks you through navigating a claim in this week’s Tuesday Tip.

1.9.24 – Be Your Best Self, Tom Jennings

Always be your best self. In this week’s Tuesday Tip, Tom reminds us that as a manager, one of the hardest management skills is learning to take care of yourself first.

1.2.24 – Five Critical Steps for Cyber Security, Stacy Eickhoff

It’s 2024 and one of the biggest risks businesses face today is a cyber attack. Stacy Eickhoff, Senior VP with Risk Strategies Company, shares five essential steps for establishing cyber security and ensuring you are prepared in this week’s Tuesday Tips.

12.26.23 – Whats your Story?, Tom Jennings

In this week’s Tuesday Tip, Tom Jennings reminds us that when you’re trying to get your customers to buy into the flooring experience that you’re creating for them, it’s a positive descriptive story that will make the difference.