Tuesday Tips

In this week’s Tuesday Tips, Tom Jennings reminds us that the easiest mistake that you can make in a confrontation is slipping from purely factual content to opinions stemming from your emotions. Remember, when it comes to confrontations, stick to the facts.

The sale has been made. The paperwork is done. But that doesn’t mean your work is done. In this week’s Tuesday Tip, Tom Jennings talks about the importance of creating a care package for your customer. The goal is to be memorable and do the unexpected and you will build a relationship instead of just making a sale.

In this week’s Tuesday Tip, Tom Jennings shares why scheduling professionally is one of the most critical things that we do.

In this week’s Tuesday Tip, Tom Jennings shares his belief that managers should always convey an attitude of “what can I do to help you learn?”

In this week’s Tuesday Tip, Tom Jennings reminds us that continually correcting a customer will not likely get them to change their opinions. Sometimes, it’s better to let it pass.

Tom Jennings discusses why it’s important to ensure that the customer understands that the work is being done for their benefit, not yours. Always be upfront with substrates. Watch the latest in this week’s Tuesday Tips.

In this last edition of Tuesday Tips for 2025, Tom Jennings reminds us that showing your concern for the customer’s well-being will be the tie-breaker in many purchasing decisions.

In this week’s Tuesday Tip, Tom Jennings shares the thought that more education doesn’t always make someone more productive. Just because they have the knowledge, that alone is not enough to make them effective.

In this week’s edition of Tuesday Tips, Tom Jennings reminds us that a few distinguishing touches serve as a “signature” on the masterpiece that you have assisted the customer in creating.

In this week’s Tuesday Tips, Tom Jenning reminds us that the best way to improve your performance, especially if you want to stay ahead of your competition, is to discipline yourself to pause.

In this week’s Tuesday Tip, Tom Jennings reminds us to celebrate the small steps. When novices do something approximately correct – encourage them!

In this week’s Tuesday Tip, Scott Humphrey talks about important ways to give back to organizations that do so much for our industry.