In the second installment of this 1 minute video series, Tom asks how ready you are to make a sale “right now”.
One of the greatest mistakes leaders make is focusing on their own performance over that of their people. There is no doubt that all leaders need to seek continual improvement, but in order to improve your business, self-improvement is not your best route. Instead, focus on improving those around you. Create an atmosphere that allows…
Loyal readers of this space know that I am constantly preaching that the best customer service lessons are learned when we ourselves are the customer rather than the seller. There has been news on the automotive front recently that I feel offers all flooring dealers a valuable lesson in how to deal with customer claims…
I was recently asked by a young sales professional for some advice regarding her handling the move into management at one of her company’s satellite stores. My advice to her was to remember that her first day on the job would be her most important day on the job. Remember that first impressions count. Whether…
On this week’s Leadership Live, Scott continues “The Lead Story,” Scott shares the secret to working with people who see the world differently from you…
In many flooring businesses, it seems that sales personnel are too often operating without knowing where the “goal line” is. Imagine a football player who is running with the ball down the side line not knowing how far he has to advance to score a touchdown. As he runs by the coach he might hear…
When opening my mail this morning, I received a reminder that is worth sharing. I received a hand written note of appreciation from an acquaintance. It was 41 words on a 4 x6 inch card. It likely took one minute to write and cost 44 cents to mail. Not much time and not much money…