Tom’s Tips – How Ready Are You To Make A Sale?
In the second installment of this 1 minute video series, Tom asks how ready you are to make a sale “right now”.
In the second installment of this 1 minute video series, Tom asks how ready you are to make a sale “right now”.
An area that I often find myself offering advice to flooring dealers is suggesting methods of improving communications between the sales personnel and the installers. The dealer that has no cause for concern in this area seems to be in the distinct minority today. Two questions that I ask seem to speak volumes regarding a…
Keeping customer care as the core of your business I believe two basic truths about improving the experiences that our customers have when shopping our stores. First, before you can be a good customer care provider, you must first learn to be an aware customer service receiver. And secondly, we mostly learn from observing other industries….
Lowes recently paid $2.2 million to settled a class action lawsuit by job applicants who claimed the information contained in background checks run by the retailer violated the Fair Credit Reporting Act. Similarly, a class action was recently filed in California federal court against Robert Half International Inc. by an Ohio man who accuses the…
One of the best parts of my job is having the opportunity to see many different places and meet many interesting people. One of the realities of my job is that I must endure the rigors of travel in order to do so. Along this path, I witness a variety of attitudes that are allowed…
We continue to see the independent contractor classification under attack. Recently, the Virginia Department of Labor and Industry issued a new policy making construction employers responsible to furnish upon demand proof that its subcontractor have the required licenses. The Virginia Occupational Safety and Health Compliance (VOSH) inspectors will enforce this new policy during periodic inspections….
A frequent sore spot between sales staff and sales management is caused by management’s desire for higher gross profits, and the sales rep’s wish for the ability to reduce prices to meet the competition. Basically, many employees think that owners are making a fortune, and that they have many perks that others in the company…