Tom’s Tips – How Ready Are You To Make A Sale?

In this blog, I continue to share about encounters that have influenced me… Mrs. Douglas—I would love to tell you her first name, but I was so intimidated by her that I never asked. Mrs. Douglas was my English literature teacher in high school. To this day, I still consider her the most difficult teacher…

There is a saying “if written directions alone would suffice, the library wouldn’t need to have the rest of the school attached”. This should serve as a clear reminder to all in management who are guilty of directing novice staff members with comments such as “it’s in your manual” or “the information is online”. While…

In the eighth installment of this 1 minute video series, Tom discusses promoting the made in the USA label CLICK HERE TO WATCH

While there are clearly two schools of thought as to whether flooring retailers should allow samples to be checked out by a potential customer, the reality is that most stores still allow their samples to leave their showrooms unattended. As a consequence, the samples in many showrooms that I observe have something less than a…

Have you ever been excited to finally get to make an anticipated purchase only to be met by a sales clerk who didn’t exactly share your enthusiasm? You know the type. They are the ones who mark off the days on the wall calendar behind their desk. We all have experienced this joyous soul! You…

Keeping customer care as the core of your business I believe two basic truths about improving the experiences that our customers have when shopping our stores. First, before you can be a good customer care provider, you must first learn to be an aware customer service receiver. And secondly, we mostly learn from observing other industries….