Influence Verses Alienation

Leadership, at its core, is all about influence through relationships. I have often noted that the greatest leaders are not those who feel they have to do it all, but those who have the ability to create loyalty from a team who can do it all – a team made up of quality people with…

A Great Way To Shop

Frequent readers know I believe before we can be good customer service providers, we must first learn to be good customers ourselves. By that, I mean we must pay attention to how we are treated when we are spending our hard earned pay checks. By doing so, you will learn a tremendous amount about both…

Focus On Improving Your People

One of the greatest mistakes leaders make is focusing on their own performance over that of their people. There is no doubt that all leaders need to seek continual improvement, but in order to improve your business, self-improvement is not your best route. Instead, focus on improving those around you. Create an atmosphere that allows…

Leadership That Matters

This is an election year, so it makes sense to evaluate leadership in the most visible platform we have available in 2016. Now before you think this is a political column, think again. There are, in various forms, leaders on both sides of the isle. Though there have been good leaders, and some may even…

Do Not Forget There Is A Scheduled Increase In Many States’ Minimum Wage: The Increase May Require A Number Of Adjustments

Fourteen states have announced they will be raising their minimum wages the first of the year. Alaska: $8.75 to $9.75 Arkansas: $7.50 to $8.00 California: $9.00 to $10.00 Colorado: $8.23 to $8.31 Connecticut: $9.15 to $9.60 Hawaii: $7.75 to $8.50 Massachusetts: $9.00 to $10.00 Michigan: $8.15 to $8.50 Nebraska: $8.00 to $9.00 New York: $8.75 to $9.00 (effective New Year’s Eve) Rhode Island: $9.00 to $9.60…

It’s Now Virginias Time To Attack Independent Contractors’ Classification

We continue to see the independent contractor classification under attack. Recently, the Virginia Department of Labor and Industry issued a new policy making construction employers responsible to furnish upon demand proof that its subcontractor have the required licenses. The Virginia Occupational Safety and Health Compliance (VOSH) inspectors will enforce this new policy during periodic inspections….

How Long Should I Keep Employment Applications

What do you do with employment applications for candidates that you did not hire? Do you put them in a files or throw then out? The anti-discrimination laws may require you to keep for at least a year these applications, along with resumes, interview notes, drug screens, employment tests, reference checks, and background or credit…

True Leadership

True leadership is rarely about title, status, or income. Even more rare is the need for a true leader to identify him or herself. True leaders naturally develop key relationships and surround themselves with others who are smarter and wiser in their key areas of weakness. Because of this, the true leader is rarely the…

How Can My Website Violate The ADA

You probably never thought that the Americans with Disabilities Act (ADA) may impact your company’s website. As a retailer, you are well aware of the need for wheelchair ramps, accessible parking spaces, and enough room between aisles to allow customers to pass. But how does the ADA apply to a website? The ADA requires places…

The Department Of Labor Just Eliminated Most Independent Contractors

On July 15, 2015, the Wage and Hour Division of the Department of Labor (DOL) issued what will be effectively a new standard of who qualifies as an independent contractor that will likely limit significantly the number of workers that meet the criteria. While claiming this was just an “interpretation” of the current standard and…

New Background Check Rules For New York City Employers

On September 3, 2015, a new law went into effect prohibiting many private sector employers in New York City from requesting or using an employee’s or applicant’s consumer credit history. Unless one of the limited exception applies, employers may not ask employees or applicants about their credit status, bankruptcies, judgments or liens, and using any…

Choose Your Words Carefully!

At the risk of coming across as an old curmudgeon, I have a nagging question: What in the world has happened to common courtesy? Am I the only one who has gotten my fill of rude and insensitive behavior when attempting to give my hard earned money to a retailer or service provider? I hardly…