Tom’s Videos

As a manager, one of the hardest management skills is learning to take care of yourself first. 

In this week’s Tom’s Tips, Tom reminds us that when scheduling an appointment for either you, or another staff member, always keep control of the options available.

In this week’s Tom’s Tips, Tom reminds us that until the customer begins buying, we can’t begin selling!

Just like you must have a sales process to guide your staff, you also need a systematic approach to asking for referrals as well.

For most of us, NOT giving your opinion is more difficult than you think

Beginning each morning with an attitude of gratitude will help set the tone of your day.

The customer’s initial impressions of your competency begin before the entry door is ever swung open.

In this week’s Tom’s Tips, Tom reminds us that an acknowledgement is a confirmation that the correspondence you attempted occurred. It also says that you are important enough to be recognized for your efforts.

In this week’s Tom’s Tips, Tom reminds us that control solves problems. Doing things wrong in the service of urgency can end up costing all concerned more time, and often more money, in the big picture.

In this week’s Tom’s Tips, Tom asks, “What’s next?” A most important stage is explaining to the customer what they need to do next to keep the process moving once product selections have been determined.

In this week’s Tom’s Tips, Tom reminds you that customers really want to hear from customers. If you want to create a really effective testimonial, ask the customer to tell a brief story of their purchase experience.

In this week’s Tom’s Tips, Tom says “Don’t act smarter than a 5th Grader.” In today’s world, many people hate complexity when it comes to communicating.