Tom’s Videos

In this week’s Tom’s Tips, Tom reminds us that control solves problems. Doing things wrong in the service of urgency can end up costing all concerned more time, and often more money, in the big picture.

When you’re trying to get your customers to buy into the flooring experience that you’re creating for them, it’s a positive descriptive story that will make the difference.

To be the best performer that you can be, you need to have the discipline of pausing briefly.

The best way to improve your performance, especially if you want to stay ahead of your competition, is to discipline yourself to pause.

Customers know when you rush them through a process or transaction. Slow down, build a relationship and you will build trust.

Objections are a great opportunity to learn more about your buyer’s disposition.

In this week’s Tom’s Tips, Tom reminds us that the common trait observed in top-performing sales-people is that they are always eager to learn.

In this week’s Tom’s Tips, Tom reminds us that all too often, as a result of the way we sell, we’ve changed the way the customer is conditioned to buy.

In this week’s Tom’s Tips, Tom reminds us that no matter what our level of experience or personality type, there seems to be one thing that we all need and appreciate: encouragement.

2022 is the year we renew our commitments to our staff, our business, and our industry. It’s time to hit reset, reinvent, and seize opportunities. Find your strengths. Thank you to all of the people that stopped by the booth. 2022 will continue to be a great year!

The reality is that when interacting with others, there will be times that we need to apologize – regardless of whether we are to blame or not.