Only if You Can Prove It
As far as the customer is concerned, if you can’t prove it – it’s just so much talk!
Thinking on Your Feet
You must be able to solve problems fast and under pressure.
Recognizing Important People
Start at the back door of your business and work your way forward.
Customer Centric
Always ask one question: Is this decision for the comfort and convenience of the customer or of the staff?
Profit Matters Premier Episode
On August 16th, Steve Abernathy, CFO of the WFCA, broadcast his first episode of Profit Matters. Steve utilizes this forum to provide business leaders a step-by-step playbook on how to maximize profitability of their business. He will focus on key areas including improved expense ratios, margins, staffing and more.
Cybersecurity Webinar
On August 6th, Lewis Davis, the Sr. Director of Technology & Research for the WFCA, Stacy Eickhoff, Senior Vice President of Commercial Lines for Risk Strategies Company, and Jeff King, General Counsel of the WFCA, hosted an exclusive webinar focused on how to handle Cyber Crime impacting your business. This is a recording of that…
Listening to What Others are Saying
In this week’s Tom’s Tips, Tom invites us to consider the notion that a difficult thing to accomplish is to set your ideas aside and consider those of others.
When in doubt, find out
In this week’s edition, Tom reminds us to be proactive before quoting a job or commencing with an unsure installation.
Overselling Flooring Materials
In my opinion, overselling flooring materials is one of the leading problems in our industry. Learn more in this week’s Tom’s Tips.
Don’t be responsible for a failure.
Don’t be responsible for a failure. In this week’s Tom’s Tips, Tom reminds us to do it right or don’t do it at all!
Recognizing Your Own Behavior
In this week’s Tom’s Tips, Tom reminds us that we do not see ourselves in the same manner as which we are seen.
Competency is a Total Image
To be taken seriously in your position. you must first appear to be serious about your position.