Stay in Touch
In this week’s Tom’s Tips, Tom reminds us to keep in touch. Don’t make the mistake of overlooking your “sold” customers.
Help Them to Get to Know Your Company
In this week’s Tom’s Tips, Tom reminds us to help your new staff get to know your company. The onboarding of a new addition should be taken seriously and made a high priority.
When Doing Things Right is Wrong
Sometimes we fail to perform because we are so locked into our processes, procedures and rules.
Show the Installers Gratitude
In this week’s Tom’s Tips, Tom reminds us that when an installation has been performed well, you shouldn’t forget to thank the installer for their contribution as soon as possible.
Installers are NOT Mind Readers
Too many times the installer is put in the position of having to “figure it out when he gets there.”
Be Prepared for the Installation
It is critical that salespeople are prepared for their upcoming installations – every time!
Getting it Right the First Time
In this week’s Tom’s Tips, Tom reminds us that the opportunity to provide great customer service begins when the customer says “I’ll take it.”
Realistic Customer Expectations
In this week’s Tom’s Tips, Tom reminds you that it is Imperative that the sales person create realistic expectations with your customer.
ALWAYS COMPLETE A PRE-INSTALLATION CHECKLIST
Remember that customers hate surprises! Tom Jennings reminds you to always complete a pre-installation checklist in this week’s Tom’s Tips.
Sell Well
It is troubling how many installations never have a chance to be great due to the wrong product being sold. In this week’s Tom’s Tips, Tom reminds us to not just sell, but sell well.
Let Customers Sell Themselves
Customers must be made to feel like they are in control of the buying process.
Understanding Your Customers
I find that it’s not uncommon for dealers to have been in business for years to not really know what today’s customers want in the way of both product and service.