Give Your Message Time To Be Heard

Great dealers all spend time mastering the art of making a positive first impression when a customer enters their showrooms. While these steps are critical, they are only part of the customer service process. Let’s examine some opportunities to make favorable final impressions long after she said “Sold!” There will have been several impressions made…

One of the greatest mistakes leaders make is focusing on their own performance over that of their people. There is no doubt that all leaders need to seek continual improvement, but in order to improve your business, self-improvement is not your best route. Instead, focus on improving those around you. Create an atmosphere that allows…

Hartville, Ohio is home to America’s largest independent home center at 305,000 sq. ft. In the middle of Hartville Hardware sits a 1,850 sq. ft. “American House” – which was featured in the March 2013 issue of Home Channel News magazine – that is constructed entirely of “Made in the USA” products. Every product, from…

In the second installment of this 1 minute video series, Tom asks how ready you are to make a sale “right now”. Click here to watch…

In many flooring businesses, it seems that sales personnel are too often operating without knowing where the “goal line” is. Imagine a football player who is running with the ball down the side line not knowing how far he has to advance to score a touchdown. As he runs by the coach he might hear…

In the eighth installment of this 1 minute video series, Tom discusses promoting the made in the USA label CLICK HERE TO WATCH