The DASH doesn’t simply apply to your life. Your business, community, organization, etc… will also have a DASH. On this week’s Leadership Live, hear how even the Olympics understands that our actions must change to change our story, because our story is the foundation of our DASH…
In Part 1 of our series on multigenerational workplaces, we highlighted the unprecedented reality of five generations coexisting in today’s workforce and their unique characteristics. In Part 2, we’ll unravel the shared desires and expectations that transcend age barriers. From Traditionalists to Generation Z, it turns out that amidst the differences, there are striking similarities
In the 2022 TISE Edition of the Premier Flooring Retailer magazine, Scott Humphrey challenged us to consider and apply three words to our year – Reset, Reconnect, and Renew. There’s another word that I’d like you to consider – Reimagine. The pandemic has undoubtedly had a profound impact on people and businesses, with many now considering what they
When traveling domestically by air, unless you are traveling first class, “free” meals onboard have gone the way of the dodo bird in recent years. If food service is offered at all, many airlines now offer to sell you a glorified boxed snack for roughly $8-15. As a flight attendant was working her way down…
As a flooring retailer, you handle credit card transactions every day. You swipe or insert the card into the credit card reader or terminal and receive authorization from the card processor. In some sales, the customer may call after visiting your store to buy the flooring. The customer will give you credit card information for…
This is my final segment on encounters/relationships that have impacted me. I hope you have enjoyed these and have been challenged by them. Elbert Shaw—I have written about Elbert before. If I ever had a mentor, it is he. Elbert was the person responsible for hiring me at Shaw, where I spent 25 years of…
Recently while having lunch, I observed an example that everyone in management should have witnessed. At an adjoining table, a service technician for a local automobile dealership was seated with the firm’s general manager. The manager proudly told the server that his companion had won a contest for having received the highest ratings during the…
In this blog, I continue to share about encounters that have influenced me… Mrs. Douglas—I would love to tell you her first name, but I was so intimidated by her that I never asked. Mrs. Douglas was my English literature teacher in high school. To this day, I still consider her the most difficult teacher…
Readers of a certain age will remember the television show WKRP in Cincinnati. One of the recurring gags in this sitcom was the imaginary door and walls around news director Les Nessman’s office. Upon approaching his desk, he would pause and turn the knob to his pretend door before entering his fantasy of a private…
The #MeToo movement brought the issue of sexual harassment to the forefront. While claims of sexual harassment in the workplace are not new, the focus on this issue increases employers’ potential risk for complaints and related liabilities. In response, many states have enacted new laws meant to combat workplace harassment. Several states have imposed a…
BE PREDICTABLE While awaiting a Southwest flight in Phoenix not long ago, I struck up a conversation with an obviously veteran flyer. He mentioned that he was on three or four airplanes each week. I inquired of him the many ways that travel has changed in his years at his craft. Let’s just say…
As I noted in my last blog, through my travels, I have been blessed to meet with people from all walks of life. Each of these encounters had served to reaffirm my belief that the key ingredients to success at all levels is your willingness to learn and the relationships with which you surround yourself….
Let me frame this blog by saying that I have been blessed to meet and interact with people from all walks of life—from John Quinn, a talented and personable tufting machine operator with whom I worked with in 1988 during my early days in the Shaw sales training program, to Warren Buffet, who I was…
A sale is lost to a competitor. It happens every day. Have you ever noticed how often the average salesperson, or estimator, seems to assign the blame to the customer? We’ve all heard the standard excuses: “we’re priced too high,” “they found a color they prefer somewhere else,” or “the competition must not know what…
Fear is debilitating, yet most of us struggle with it at various points in our life. Even CEOs, managers, and leaders are not exempt. I once heard that “98% of the things we worry about never happen.” Of course I have also heard that 74.6% of all statistics are made up on the spot to…