The DASH doesn’t simply apply to your life. Your business, community, organization, etc… will also have a DASH. On this week’s Leadership Live, hear how even the Olympics understands that our actions must change to change our story, because our story is the foundation of our DASH…
In Part 1 of our series on multigenerational workplaces, we highlighted the unprecedented reality of five generations coexisting in today’s workforce and their unique characteristics. In Part 2, we’ll unravel the shared desires and expectations that transcend age barriers. From Traditionalists to Generation Z, it turns out that amidst the differences, there are striking similarities
In the 2022 TISE Edition of the Premier Flooring Retailer magazine, Scott Humphrey challenged us to consider and apply three words to our year – Reset, Reconnect, and Renew. There’s another word that I’d like you to consider – Reimagine. The pandemic has undoubtedly had a profound impact on people and businesses, with many now considering what they
Fear is debilitating, yet most of us struggle with it at various points in our life. Even CEOs, managers, and leaders are not exempt. I once heard that “98% of the things we worry about never happen.” Of course I have also heard that 74.6% of all statistics are made up on the spot to…
Fans of the iconic band Chicago will recognize this as the title of one of their most famous songs. However, for most service based companies that I encounter, the answer is apparently not! I am certain that I am not the only customer who has grown weary of being delayed when trying to spend money…
It has been a busy few weeks, requiring your warehouse employees to work overtime. Given the demand, the warehouse employees were also paid a production bonus based on the amount of flooring processed. To calculate the wages owed for those extra hours of work, your payroll office took each employee’s hourly rate and multiplied it…
I have just finished a second reading of the book 212 The Extra Degree by Sam Parker and Mac Anderson. In their book, the authors share the story of Jan Carlzon, who in 1981 was named the CEO of Scandinavian Airlines System. His company was in trouble. They had just been ranked by a consumer poll as the…
I was visiting with a flooring dealer recently who stated “I just hate customers who complain!” Imagine his reaction when I responded “They’re my favorite type of customer.” Obviously both of these statements did not reflect what we truly felt. He no more hated a customer than I preferred a disappointed one to a happy…
It’s that time of year again – the time of year when we make resolutions to change our lives, relationships, and leadership for the better. Unfortunately, this time is often followed by the annual failure known as the “breaking of the resolution”. This yearly “rite of passage” likely causes you to ask a couple of…
When most supervisors, managers, officers or owners are asked why their business is successful, they will tell you that the strength of their organization is the quality of people that work for them. A great challenge, as well as great opportunity, is for a manager to show they value all members of their team. To…
Minimum wage will increase in 19 states and 21 cities and counties on January 1, with many reaching $15 an hour. Twenty-one additional jurisdictions will raise pay later in the year. Obviously, an increase in the minimum wage will impact the pay for most employees paid the minimum wage. Just because a retailer pays more…
I have always felt that the very best marketing lessons are learned by observing others’ reactions to firms not in my field. As an example, recently I was having a conversation with my twenty eight year old daughter regarding her having some service work done on her vehicle. She was relating to me how nice…
Recently I have become reacquainted with a story of amazing leadership. It is the story of Sir. Ernest Shackleton – a polar explorer from the early 1900s – a story of amazing challenges met by extraordinary leadership. It reminds me that during the good times, leadership is nice to have, but during times of crisis,…
The Tax Cuts and Jobs Act of 2017 (the New Tax Law) made many changes in tax code. The New Tax Law substantially lowered tax rates on all businesses, whether they pay taxes as a C or S corporation. In exchange for the lower rates, the New Tax Law also eliminated or reduced some popular…
While casually watching a car race recently, I heard three-time NASCAR champion Daryl Waltrip make the statement that “sometimes you have to slow down in order to go faster”. He was referencing the fact that if you carry too much speed into a turn, you risk losing momentum going into the next straightaway. This results…