Skip to main content
DROP
Search
Members
Login
Facebook
Instagram
Linked-In
Twitter
Search
Members
Login
Facebook
Instagram
Linked-In
Twitter
Consumers
Why Shop at WFCA Member Store
Dealer Locator
Floor Covering
Care & Cleaning Guide
Benefits
Podium
Voucher Program
Savings 4 Members
Premier Flooring Retailer
CHIPD Credit Card Processing
Business Insurance
Customized Media Production
Education
PFR Magazine
WFCA University Online
Tuesday Tips
SEAL Leadership Academy
Leadership Live
WFCA Blogs
Primers & Handbooks
Ask the Expert
Tom's Tips Training Center
CFI
Advocacy
The Law, The Floor and You
Research
Secret Shopper study
Utilizing B2B
Consumer Research
Technology
FCB2B
Philanthropy
Floor Covering Industry Foundation
Floor Covering Education Foundation (FCEF)
More
Code of Conduct
About
Staff
Contact
Search
Members
Login
Facebook
Instagram
Linked-In
Twitter
The Importance of Open-Ended Questions
Master the art of encouraging your customer to share more information with you.
Back to Toms Tips
