Remember, you really do want to know what the customer is thinking!
Tom's Tips
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Tom Jennings, Retail Training Expert, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
COMING SOON!: A new video coming your way shortly!
Excellence can only occur after meaningful practice.
The logic behind sending a handwritten note…to those who did not buy from you.
Digital communication is easy and convenient, but is it always the correct method of communication?
Effective use of the financing tools available to you will undoubtably raise your sales totals.
You will never make enough money doing an installation incorrectly to cover the costs of doing it again at no charge.
Successful sales people realize that the way to build trust with a customer is to focus on the customer themselves – not on products.
Don’t let one unintended remark offset your marketing efforts.
What are you doing to make your customers say WOW?
Managing the most critical part of a sales presentation.
Identifying one thing about your company that makes it distinctly different from others in your marketplace.
It is essential that a sales presentation be done in a proper sequence to be accepted by the customer as professional.
Don’t leave money on the table by not knowing how to properly present options to a prospect.
It is the little nuances in the words and nuances that we choose to use every day that can have a big effect on how we are perceived by potential customers.
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