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Tom's Tips
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Tom Jennings, Retail Training Expert, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
COMING SOON!: A new video coming your way shortly!
In today’s world of instant communication, tardiness is viewed as incompetence.
Give the customer a show… and watch your sales grow!
By greeting a customer properly, you will be setting a positive tone for a great presentation.
Your customer will respect you the most when you admit your shortcomings – and help them receive the best advice
The warmer and more welcoming that you project yourself – the greater your chance of success becomes.
Shortsighted salespersons are too often their own worse enemies
Never forget that the hardest order is to get is a re-order.
Making sure that your customer knows that she has a choice.
Life is too short to purposely do things wrong!
You do not have to be right all of the time!
Competency is a total image – not just product knowledge.
The importance of using non-verbal communication when you are otherwise engaged.
There is a correct time to bring samples into a customer’s home. Do you know when it is?
Always remember that what you seek in those serving you is exactly what customers hope to find in your presence.
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