As far as the customer is concerned, if you can’t prove it – it’s just so much talk!
Tom's Tips
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Tom Jennings, Retail Training Expert, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
COMING SOON!: A new video coming your way shortly!
You must be able to solve problems fast and under pressure.
Start at the back door of your business and work your way forward.
Always ask one question: Is this decision for the comfort and convenience of the customer or of the staff?
On August 16th, Steve Abernathy, CFO of the WFCA, broadcast his first episode of Profit Matters.
In this week’s Tom’s Tips, Tom invites us to consider the notion that a difficult thing to accomplish is to set your ideas aside and consider those of others
In this week’s edition, Tom reminds us to be proactive before quoting a job or commencing with an unsure installation.
In my opinion, overselling flooring materials is one of the leading problems in our industry. Learn more in this week’s Tom’s Tips.
Don’t be responsible for a failure. In this week’s Tom’s Tips, Tom reminds us to do it right or don’t do it at all!
In this week’s Tom’s Tips, Tom reminds us that we do not see ourselves in the same manner as which we are seen.
To be taken seriously in your position. you must first appear to be serious about your position.
In this week’s Tom’s Tips, Tom reminds us to keep in touch. Don’t make the mistake of overlooking your “sold” customers.
In this week’s Tom’s Tips, Tom reminds us to help your new staff get to know your company.
Sometimes we fail to perform because we are so locked into our processes, procedures and rules.
In this week’s Tom’s Tips, Tom reminds us that when an installation has been performed well, you shouldn’t forget to thank the installer for their contributi
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