The number one skill you should focus on to make 2022 your best leadership year yet... Listening Aggressively.
Tom's Tips
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Tom Jennings, Retail Training Expert, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
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In this week’s Tom’s Tips, Tom shares his experience that a majority of flooring buyers are highly influenced by sellers who show them what is possible or ho
Providing the customer with referrals and testimonials is an incredibly effective way to position yourself in a crowded field.
Thankfulness in a leader changes everything. We have so much to be thankful for...
Many flooring retailers have additional bonus opportunities to put themselves in front of many potential new customers in a relatively short window of time.<
Today’s’ customer wants to know in what ways flooring products will affect their family’s environment.
Remember the goal is to make the customer relaxed in your surroundings.
If you’re going to be late, don’t wait until it’s time to be there to let the other person know.
It’s tough to accept blame or punishment for something another said or did.
Now is a great opportunity to make both you and your firm stand apart from others.
Never delude yourself into believing that an excuse is a substitute for taking action.
Never delude yourself into believing that an excuse is a substitute for taking action.
Master the art of encouraging your customer to share more information with you.
Engaged listening is one of the most difficult tasks that we face each day.
Remember that we cannot support and embrace what we do not fully understand.
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